RETURNS POLICY
Safety first
We are committed to ensuring 100% Purchase Protection to customers by offering them genuine products, robust & and secure payment gateways, and easy returns for items purchased on mydigitalmart.in
Easy returns
Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 7 days of delivery of the product.
How to raise a Return Request?
Please reach out to support@mydigitalmart.in within 7 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
Who pays shipping charges on a returned item?
We offer a pick-up facility for locations that are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. The return courier charges will be reimbursed by us.
The package should be addressed to our warehouse location:ShreeCreation 590 B ,upper ground, avadh textile market, opp new bombey market , Umarwada, Surat-395010
REFUND POLICY
How much time does it take to get my refund?
The refund will be initiated within 48 hours of approval from the returns team. The refund takes between 8 to 10 working days to reflect in your account.
Can I get an exchange for the products purchased on sale/offer?
Yes, Products purchased during the sale/offer will be eligible for an exchange. Reach out to our customer support team for further assistance. Call us on 9904043265 or WhatsApp us.
Happiness guaranteed
If you have a problem, we will solve it. Just reach out to our customer support team. Call us on 9904043265 or WhatsApp us.